FREQUENTLY ASKED QUESTIONS FOR ONLINE BANKING
What is Internet
What Can I Do With Internet Banking?
You can access your checking, savings, debit cards, line of credit, certificate of deposits, or loans to verify balances, *transfer money between accounts, order checks and export information to your personal financial software.
*Some restrictions apply to transfers (ask our Financial Services Representative for clarification).
How Do The Balances That Are Shown Online Compare To The Bank Computer Balances?
Native American Bank uses "Real Time Access" for your balance information. This means that the balance you see at home is exactly what the balance shows at the bank. If you make a deposit or cash a check or even use your Debit card, you will be able to see that transaction online immediately.
How Much Does Internet Banking Cost?
The service is free for our customers
Is Internet Banking Private and Secure?
Yes it is. Native American Bank has incorporated state-of-the-art security into its Internet Banking to ensure both privacy and security. We require passwords, data encryption, firewalls and internal security procedures.
What Is Data Encryption?
128-bit electronic data encryption provides privacy for the data flowing between your computer and the bank’s online server.
What Is A Firewall?
Our computer systems are protected by a system of filtering routers and firewalls, which create a protective shield between the outside Internet and the internal network of Native American Bank. We use several layers of technology to ensure that your Internet transactions are secure and tamper-proof.
What Can I Do To Protect Myself?
Your Logon ID and Password provide one of the most important security features for Internet Banking. Because you can select and change your password at anytime, you can prevent unauthorized online access to your accounts.
Other security tips:
What Equipment Do I Need?
For PC Banking you will need an IBM-compatible personal computer, running Windows version 3.1 or later, and a compatible modem. Your browser must support 128-bit encryption. To access Internet Banking you need Internet access and a browser with a version of 5.5 or higher (for best results use Internet Explorer).
Can I Access Internet Banking Through My Current Internet Service?
Yes. The browsers that Native American Bank requires work with most Internet service providers.
Does Internet Banking Work With Quicken and Microsoft Money?
Yes it does. Data can be downloaded to spreadsheets such as Microsoft Excel or other personal financial management software such as Quicken or Microsoft Money in a "qif" file format.
Who Do I Contact If I Have Problems Or Questions?
You can contact any of Native American Bank branch or call our toll free number 800-307-9199.
How Do I Get Started?
If you have an account with Native American Bank, you will need to fill out an enrollment form (either online or at one of our offices). You will be issued a temporary Access ID and a temporary password after completing the enrollment form. After receiving your temporary Access ID and temporary password you will need to go to our web site Native American Bank, click on the "Online Banking" button. You will then need to click on the "Log On" button. Enter your temporary ID and password. You will be required to change your User ID and Password. Your new Access ID must be at least 6 characters long. Your new password must be at least 6 character long and must contain BOTH numbers and letters. You will also be required to read and accept the terms for internet banking before you are allowed to proceed.
End of Frequently Asked
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