FREQUENTLY ASKED QUESTIONS FOR ONLINE BANKING
 

What is Internet Banking?
Idaho Trust Bank Internet Banking is a convenient way to access your accounts without going to the Bank. Idaho Trust Bank is available to you from your home or office – 24 hours a day, 7 days a week just by using your personal computer.


What Can I Do With Internet Banking?
You can access your checking, savings, debit cards, line of credit, certificate of deposits, or loans to verify balances, transfer money between accounts*, and export information to your personal financial software.

*Some restrictions apply to transfers.


How Do The Balances That Are Shown Online Compare To The Bank Computer Balances?
Idaho Trust Bank uses "Real Time Access" for your balance information. This means that the balance you see at home is exactly what the balance shows at the bank. If you make a deposit or cash a check or even use your Debit card, you will be able to see that transaction online immediately.


How Much Does Internet Banking Cost?
The service is free for our customers.


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Is Internet Banking Private and Secure?
Yes it is. Idaho Trust Bank has incorporated state-of-the-art security into its Internet Banking to ensure both privacy and security. We require passwords, data encryption, firewalls and internal security procedures.


What Is Data Encryption?
128-bit electronic data encryption provides privacy for the data flowing between your computer and the bank’s online server.


What Is A Firewall?
Our computer systems are protected by a system of filtering routers and firewalls, which create a protective shield between the outside Internet and the internal network of Idaho Trust Bank. We use several layers of technology to ensure that your Internet transactions are secure and tamper-proof.


What Can I Do To Protect Myself?
Your Logon ID and Password provide one of the most important security features for Internet Banking. Because you can select and change your password at anytime, you can prevent unauthorized online access to your accounts.

Other security tips:


What Equipment Do I Need?

To access Internet Banking you need Internet access and a browser with a version of 5.5 or higher (for best results use Internet Explorer).


Can I Access Internet Banking Through My Current Internet Service?
Yes. The browsers that Idaho Trust Bank requires work with most Internet service providers.


Does Internet Banking Work With Quicken and Microsoft Money?
Yes it does. Data can be downloaded to spreadsheets such as Microsoft Excel or other personal financial management software such as Quicken or Microsoft Money in a "qif" file format.


Who Do I Contact If I Have Problems Or Questions?
You may contact us by phone at 208-373-6500 or visit any one of our branches for assistance.  


How Do I Get Started?
If you have an account with Idaho Trust Bank, just click on the “Online Banking” button in the top right hand column of our website, http://www.idahotrust.com/. From there click on “Personal Banking”. You will then need to click on “First Time Enrollment” and enter your account number and social security number. It will then prompt you to select a new access and password.  Your access id needs to be at least 6 characters that involve both numeric and alphabetic characters. Your password needs to be 8-12 characters, and involve a minimum of 2 with a maximum of 4 numeric characters. All other characters are alphabetic. You will also be required to read and accept the terms for internet banking before you are allowed to proceed.