IN CASEOF ERRORS OR QUESTIONS ABOUR YOUR ELECTRONIC TRANSFERS

(Error resolutions apply only to consumer accounts)

Telephone us or write us at the telephone number or address listed at the bottom of this page as soon as you can, if you think your statement receipt is wrong or if you need more information about a transfer listed on the statement or receipt.  We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

(1)    Tell us your name and account number.

(2)    Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe there is an error or why you need more information.

(3)    Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly.  If we take more than 10 business days (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a new account) to do this, we will recredit your account in the amount you think is in error, so that you will have use of the money during the time it takes to complete our investigation.

 

 

WHAT TO DO IF YOU THINK YOU FIND A MISTAKE ON YOUR STATEMENT

If you think there is an error on your statement, write to us at:

                Sterling Bank

                1100 Sterling Drive

                Poplar Bluff, MO 63901

You may also contact us on the web at www.sterbank.com.

In your letter, give us the following information:

·         Account information: Your name and account number

·         Dollar amount: The dollar amount of the suspected error.

·         Description of Problem: If you think there is an error on your bill, describe what you believe is wrong.

You must contact us within 60 days after the error appeared on your statement.  You must notify us of any potential errors in writing (or electronically).  You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.

 

While we investigate whether or not there has been an error, the following are true:

·         We cannot try to collect the amount in question, or report you as delinquent on that amount.

·         The charge in question may remain on your statement, and we may continue to charge you interest on that amount.  But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.

·         While you do not have to pay the amount in question, you are responsible for the remainder of your balance.

·         We can apply any unpaid amount against your credit limit.

 

 

Your Rights if You are Dissatisfied With Your Credit Card Purchases

If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase.

 

To use this right, all of the following must be true:

(1)    The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50.  (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods and services.

(2)    You must have used your credit card for the purchase.  Purchases made with cash advances from an ATM or with a check that accesses your credit card do not qualify.

(3)    You must have fully paid for the purchase.

 

If all the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at Sterling Bank, 1100 Sterling Drive, Poplar Bluff, MO 63901 or on the web at www.sterbank.com.  While we investigate, the same rules apply to the disputed amount as discussed above.  After we finish our investigation, we will tell you our decision.  At that point, if we think you own an amount and you do not pay we may report you as delinquent.

 

How Finance Charges Are Computed

To figure the finance charge for a billing cycle, we apply a daily periodic rate of finance charge to the “principal balance” of your loan account each day.

 

To figure the “principal balance” for each day, we first take your loan account balance at the beginning of the next day and subtract any unpaid finance charges and credit insurance premiums (if any) that are due.  Next, we subtract the portion of any payments or credits received that day which apply to the repayment of your loans.  (A portion of each payment you make is applied to finance charges and credit insurance premiums, if any.)  Then we add any new loans made that day.  The final figure is the “principal balance.”

Balance my Checkbook

Balancing Your Checking Account

You may use this form to assist you in balancing your checking account to your statement.  Please complete all the information for the Statement Balance and Check Register Balance forms, and click the Calculate buttons near the bottom of the page.   When the Balances at the bottom of the page equals each other, (Adjusted Statement Balance and Adjusted Check Register Balance) you have balanced your checkbook!  If the Adjusted Statement Balance and Adjusted Check Register Balance do not equal each other, make sure all the information entered is correct and complete, and calculate and compare balances again.

Statement Balance Form

First Step

Enter Ending Balance of this Bank Statement:


Next Step :
Go through your check copies/stubs or check register and mark off each check listed as paid, as well as deposits and withdrawals, on your statement.  If you have written a check, deposited funds/money, or made withdrawals not listed on your statement, follow the instructions below to complete the fill-in section. Complete this section first.

  • Enter type of transaction (unpaid checks, deposits, and withdrawals) shown in your register and not on your statement.
  • Enter amount of the transaction
  • The BALANCE column is computed for you when you click the CALCULATE button near the bottom of the page  
Transaction Amount Balance
.


Final Step :

Click "Calculate", and your final account balance will be displayed!

Adjusted Statement Balance:

Checkbook Register Balance Form

First Step:

Enter Check Register Balance:

Next Step:
Go through your checkbook register and compare recorded items to your statement.  If ATM transactions, interest, fees/charges, incoming transfers (to your checking account), and outgoing transfers (from your checking account) are not recorded already in your checkbook register, follow the instructions below to complete the fill-in section.

  • Enter type of transaction (ATM, interest, fee/charge, and transfers) shown on your statement and not in your register.
  • Enter amount of the transaction
  • The BALANCE column is computed for you when you click the CALCULATE button near the bottom of the page
Transaction Amount Balance
.


Final Step :

Click "Calculate", and your final book balance will be displayed!

Adjusted Check Register Balance:

The Adjusted Statement Balance and Adjust Check Register Balance should equal each other.   If they equal each other, you have balanced your checking account!  If they do not equal each other, make sure all the information entered is correct and complete, and calculate and compare balances again.