Online Banking Technology Requirements

What Type of Hardware and Software Will I Need to Access Information

You must have a computer, or laptop and connection to the Internet via a supported Internet browser. You must also have the ability to receive and read Adobe® Portable Document Format (PDF) files.

Browser Requirements

West Bank Online Banking supports the following browser requirements:

§                     Internet Explorer 6.0 and higher

§                     Mozilla Firefox: 1.0 and higher

§                     Apple Safari: 1.0 and higher

§                     Mozilla Camino: 0.8.1 and higher

§                     Netscape Navigator: 7.0 and higher

§                     Opera: 7.54 and higher

For your protection, West Bank Online Banking does not support beta versions of browsers. Under normal circumstances, West Bank will support the final version of a browser shortly after the release date. West Bank regularly monitors and tests browsers to ensure the highest security standards for our users.

Having JavaScript enabled is not a requirement to use the West Bank Online Banking site, but is recommended. Please follow these instructions to enable JavaScript through your Web browser:

Enable JavaScript Instructions for Mac

Firefox

1.    Open Firefox.

2.    Select Preferences from the Firefox menu.

3.    Click on the Content tab.

4.    Check "Enable JavaScript".

5.    Close and restart your browser.

Opera

1.    Open Opera.

2.    Select Preferences from the Opera menu.

3.    Click on the Advanced tab.

4.    Click on Content.

5.    Check "Enable JavaScript".

6.    Close and restart your browser.

Safari

1.    Open Safari.

2.    Select Preferences from the Safari menu.

3.    Click on the Security tab.

4.    Check "Enable JavaScript".

5.    Close and restart your browser.

Enable JavaScript Instructions for PC

Internet Explorer 6.x

1.    Open Internet Explorer.

2.    Select Internet Options from the Tools menu.

3.    Click on the Security Tab.

4.    Click Custom Level.

5.    Scroll down to "Scripting".

6.    Make sure the "Enable" radio button is checked for Active Scripting and Active Scripting of Java Applets.

7.    Click OK to save your preference.

8.    Close and restart your browser.

Firefox

1.    Open Firefox.

2.    Select Internet Options from the Tools menu.

3.    Click on the Content tab.

4.    Check "Enable JavaScript".

5.    Close and restart your browser.

Opera

1.    Open Opera.

2.    Select Preferences from the Tools menu.

3.    Click on the Advanced tab.

4.    Click on Content.

5.    Check "Enable JavaScript".

6.    Close and restart your browser.

How to download PDF documents

Disclosures for the Online Banking Services and account statements, if you elect E-Statements, are available in Adobe® Portable Document Format (PDF). PDF allows for a cross-platform PostScript-based file containing any combination of text, graphics, and images.

To download a PDF file, you have to click on the link beside the PDF icon: PDF

A dialog box from your browser will appear asking you if you want to save the file. Specify where you want the file saved for future reference. Also beside every icon, the size of the file is specified to let you know how long a file can take to download. Remember that depending on the speed of your Internet connection, Internet traffic and your Internet provider, the download time can vary.

Once the file is on your local drive, you can view, navigate, or print the documents using Adobe Acrobat® software. If you do not have this software, a copy of Acrobat Reader® or Exchange® is required. Adobe Reader® software is available FREE in various languages, as well as operating systems including Windows, Macintosh, and Linux. Documentation for installation and operating requirements can be found on the Adobe® site here:
http://www.adobe.com/products/acrobat/acrrsystemreqs.html#80win

Download a FREE copy of the latest version of Adobe Acrobat Reader® from the Adobe® web site here:
http://www.adobe.com/products/acrobat/readstep2.html

Once the software is installed, you can view the PDF file by opening it in Acrobat Reader®.

Please consult the various information provided with Acrobat Reader® or the Adobe® Website for any problems/questions you may have.

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