In Case of Errors or Questions About Your Electronic Transfers

 

Direct inquiries to us at our address or telephone number printed on the front page of this statement, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt.  We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

(1)       Tell us your name and account number (if any)

(2)      Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe there is an error or why you need more information

(3)      Tell us the dollar amount of suspected error

If you tell us orally we may require that you send us your complaint or question in writing within 10 business days.

 

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to 45 days to investigate your complaint or question.  If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. 

 

For errors involving new accounts, point-of-sale, or foreign–initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. 

 

We will tell you the results within 3 business days after completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation. 

 

THE INFORMATION BELOW IS APPLICABLE TO THOSE ACCOUNTS WHICH MAY BE SUBJECT TO A FINANCE CHARGE

In Case of Errors or Questions about Your Bill

If you think your bill is wrong, or if you need more information about  a transaction on your bill, write us (on a separate sheet) at our address shown on the front page of this statement, as soon as possible.  We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared.  You can telephone us, but doing so will not preserve your rights. 

 

In your letter, give us the following information

·          You name and account number

·          The dollar amount of the suspected error

·          Describe the error and explain, if you can, why you believe there is an error.  If you need more information, describe the item you are unsure about. 

You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.  While we investigate your question, we cannot report you as delinquent or take any action to collect the amount in question. 

 

Payment Information

Please mail or deliver your payment to the financial institution at the address indicated on the reserve side hereof.  Payment received on weekends and holidays will be credited the next business day.  Payment received after your closing date will appear on your next statement.  If the financial institution has been authorized to deduct the minimum payment from your account, it will be deducted and credited to your account on the date shown on the reverse side hereof.  To avoid additional FINANCE CHARGES pay your balance in full.  Please call the financial institution for the exact balance as the balance changes daily. 

 

FINANCE CHARGE

The FINANCE CHARGE on your account is calculated by applying the different periodic rates to the appropriate range of the outstanding daily balance of your account.   The outstanding daily balance is calculated by using the beginning balance of your account each day, adding any new advances or debits, and subtracting any payments or credits.  The FINANCE CHARGE, may be determined as follows: 

1.        Using the rate ranges, separate the outstanding daily balance into appropriate range amounts

2.        Multiply each outstanding daily balance by the applicable periodic rate

3.        Multiply each of these results by the number of days the applicable rate was in effect

4.        Add the results of Step 3 together

 

USE OF THE AVERRAGE DAILY BALANCE

 

If the daily balances are not shown on your statement, the average daily balance may be used.  The average daily balance is or can be multiplied by the number of days in the billing cycle and the periodic rate applied to the product to determine the amount of the finance charge.  To calculate the average daily balance, all of the daily balances for the billing cycle are added up and the total is divided by the number of days in the billing cycle.  The FINANCE CHARGE is or may be determined as follows.

1.         Multiplying each of the average balances by the number of days in the billing cycle (or if the daily rate varied during the cycle, by multiplying by the number of days the applicable rate was in effect). 

2.        Multiplying each of the results by the applicable daily periodic rate and adding these products together. 

Balancing Your Checking Account

You may use this form to assist you in balancing your checking account to your statement.  Please complete all the information for the Statement Balance and Check Register Balance forms, and click the Calculate buttons near the bottom of the page.   When the Balances at the bottom of the page equals each other, (Adjusted Statement Balance and Adjusted Check Register Balance) you have balanced your checkbook!  If the Adjusted Statement Balance and Adjusted Check Register Balance do not equal each other, make sure all the information entered is correct and complete, and calculate and compare balances again.

Statement Balance Form

First Step

Enter Ending Balance of this Bank Statement:

Next Step :
Go through your check copies/stubs or check register and mark off each check listed as paid, as well as deposits and withdrawals, on your statement.  If you have written a check, deposited funds/money, or made withdrawals not listed on your statement, follow the instructions below to complete the fill-in section. Complete this section first.

  • Enter type of transaction (unpaid checks, deposits, and withdrawals) shown in your register and not on your statement.
  • Enter amount of the transaction
  • The BALANCE column is computed for you when you click the CALCULATE button near the bottom of the page  

Transaction

Amount

Balance

.


Final Step :
Click "Calculate", and your final account balance will be displayed!

Adjusted Statement Balance:

Checkbook Register Balance Form

First Step:

Enter Check Register Balance:

Next Step:
Go through your checkbook register and compare recorded items to your statement.  If ATM transactions, interest, fees/charges, incoming transfers (to your checking account), and outgoing transfers (from your checking account) are not recorded already in your checkbook register, follow the instructions below to complete the fill-in section.

  • Enter type of transaction (ATM, interest, fee/charge, and transfers) shown on your statement and not in your register.
  • Enter amount of the transaction
  • The BALANCE column is computed for you when you click the CALCULATE button near the bottom of the page

Transaction

Amount

Balance

.


Final Step :
Click "Calculate", and your final book balance will be displayed!

Adjusted Check Register Balance:

The Adjusted Statement Balance and Adjust Check Register Balance should equal each other.   If they equal each other, you have balanced your checking account!  If they do not equal each other, make sure all the information entered is correct and complete, and calculate and compare balances again.