IN CASE OF ERRORS OR INQUIRIES ABOUT YOUR STATEMENT
If you think that your statement is wrong, or if you need more information about a transaction on your statement, write us at the address listed on your statement so that the creditor receives it within 60 days after the statement was mailed to you. You can telephone us but doing so will not preserve your rights. Your written inquiry must include:
1. Your name and account number
2. A description of the error and why (to the extent you can explain) you believe it is an error; and
3. The dollar amount of the suspected error.
If you have authorized us to pay your statement automatically from your savings or checking account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur.
You remain obligated to pay the parts of your statement not in dispute, but you do not have to pay any amount in dispute during the time the creditor is resolving the dispute. During that same time, the creditor may not take any action to collect disputed amounts or report disputed amounts as delinquent.
This is a summary of your rights; a full statement of your rights and the creditor’s responsibilities under the Federal Fair Credit Billing Act will be sent to you both upon request and in response to a billing error notice.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
Telephone us or write us at the phone number or address listed below as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement on which the error or problem appeared.
1. Tell us your name and account number.
2. Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this (20 business days in the case of foreign-initiated transfers or transfers resulting from P.O.S. debit card transactions), we will recredit your account for the amount you think is in error, so that you will have use of the money during the time that it takes to complete our investigation.
311 North Main Street
Monmouth, IL 61462
Balancing Your Checking Account
You may use this form to assist you in balancing your checking account to your statement. Please complete all the information for the Statement Balance and Check Register Balance forms, and click the Calculate buttons near the bottom of the page. When the Balances at the bottom of the page equals each other, (Adjusted Statement Balance and Adjusted Check Register Balance) you have balanced your checkbook! If the Adjusted Statement Balance and Adjusted Check Register Balance do not equal each other, make sure all the information entered is correct and complete, and calculate and compare balances again.
The Adjusted Statement Balance and Adjust Check Register Balance should equal each other. If they equal each other, you have balanced your checking account! If they do not equal each other, make sure all the information entered is correct and complete, and calculate and compare balances again.