IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
In case of errors or questions about your electronic transfers telephone us at the phone number listed on the front, or write us at the address listed on the front as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
1) Tell us your name and account number (if any).
2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Your Line of Credit Account Summary of Rights is Outlined Below
BALANCE ON WHICH FINANCE CHARGE COMPUTED: WE figure the interest charge on your account by applying the periodic rate to the “daily balance” of your account for each day in the billing cycle. To get the “daily balance” we take the beginning balance of your account each day, add any new advances and fees and subtract any payments or credits. This gives us the daily balance. There is no grace period and we will begin charging interest on advances on the transaction date.
What To Do If You Think You Find A Mistake On Your Line of Credit Statement
If you think there is an error on your statement, write to us at the address listed on the front of this statement. In your letter, give us the following information:
1) Account information: Your Name and account number
2) Dollar amount: The dollar amount of the suspected error.
3) Description of Problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us within 60 days after the error appeared on your statement. You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question.
While we investigate whether or not there has been an error, the following are true:
1) We cannot try to collect the amount in question, or report you as delinquent on that amount.
2) The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.
3) While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
4) We can apply any unpaid amount against your credit limit.
Send payments and inquiries to address shown on front of bill.
NOTE: Payments received after close of business shall be deemed received on the following business day for purposes of crediting your account.
Check 21 Notification
If you request the return of your original checks you may receive a “Substitute Check” in response. The Substitute Check is the legal equivalent of an original check and you have rights that apply when you believe, in good faith, that a Substitute Check was not properly charged to your account. Contact your branch or call the number on the front of this statement to request a Check 21 disclosure.
Balancing Your Checking Account
You may use this form to assist you in balancing your checking account
to your statement. Please complete all the information for the
Statement Balance and Check Register Balance forms, and click the
Calculate buttons near the bottom of the page. When the
Balances at the bottom of the page equals each other, (Adjusted Statement
Balance and Adjusted Check Register Balance) you have balanced your
checkbook! If the Adjusted Statement Balance and Adjusted
Check Register Balance do not equal each other, make sure all the
information entered is correct and complete, and calculate and compare
The Adjusted Statement Balance and Adjust Check Register Balance should equal each other. If they equal each other, you have balanced your checking account! If they do not equal each other, make sure all the information entered is correct and complete, and calculate and compare balances again.